Last Updated: January 03, 2018

Effective Date: March 25, 2026

 

Introduction

At Seeless Solutions (the "Company" or "We"), we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

·         On this Website.

·         In e-mail, text and other electronic messages between you and this Website.

·         Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

·         When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

·         us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or

·         any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at ops@seeless.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

·         by which you may be personally identified, such as name, postal address, e-mail address, telephone number or business information such as company name, tax ID, and business credentials for trade accounts or ANY OTHER INFORMATION THE WEBSITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW ("personal information");

·         that is about you but individually does not identify you, and/or

·         about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

·         Directly from you when you provide it to us.

·         Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.

·         From third parties, for example, our business partners including Shopify (our e-commerce platform), payment processors (Shopify Payments, PayPal, Stripe), shipping carriers (Packair, FedEx, UPS, USPS), analytics providers (Google Analytics), marketing platforms (Mailchimp, Facebook, AdRoll), and business software (Microsoft Dataverse, QuickBooks).

Information You Provide to Us

The information we collect on or through our Website may include:

·         Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.

·         Records and copies of your correspondence (including e-mail addresses), if you contact us.

·         Your responses to surveys that we might ask you to complete for research purposes.

·         Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

·         Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

·         Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

·         Information about your computer and internet connection, including your IP address, operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). For more information about how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking, see our Cookie Policy.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

·         Estimate our audience size and usage patterns.

·         Store information about your preferences, allowing us to customize our Website according to your individual interests.

·         Speed up your searches.

·         Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

·         Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

·         Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

·         Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

·         To present our Website and its contents to you.

·         To provide you with information, products or services that you request from us.

·         To provide you with information about our services and products that may interest you.

·         To provide you with notices about your account/subscription, including expiration and renewal notices.

·         To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

·         To notify you about changes to our Website or any products or services we offer or provide though it.

·         To allow you to participate in interactive features on our Website.

·         To process and fulfill your orders, including sending order confirmations and shipping notifications.

·         To handle returns, exchanges, and refunds in accordance with our Return Policy.

·         To respond to your customer service inquiries and support requests.

·         To send you marketing and promotional communications (with your consent where required by law).

·         To personalize your experience and deliver content and product recommendations relevant to your interests.

·         To analyze website usage and improve our Website, products, and services.

·         To detect, prevent, and address fraud, security issues, and illegal activities.

·         In any other way we may describe when you provide the information.

·         To fulfill any purpose for which you provide it.

·         For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal bases:

·         Performance of Contract: Processing necessary to fulfill our contract with you (order processing, account management, customer service).

·         Legitimate Interests: Processing necessary for our legitimate business interests (website improvement, fraud prevention, marketing to existing customers, business operations and data management).

·         Consent: Processing based on your explicit consent (marketing emails, non-essential cookies, behavioral advertising).

·         Legal Obligation: Processing necessary to comply with legal requirements (tax records, responding to legal requests).

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

·         To our subsidiaries and affiliates.

·         To contractors, service providers and other third parties we use to support our business including:

·         Shopify (our e-commerce platform)

·         Payment processors (Shopify Payments, PayPal, Stripe)

·         Packair (our fulfillment and shipping partner)

·         Mailchimp (email marketing)

·         Google Analytics (website analytics)

·         Facebook/Meta (advertising via Facebook Pixel)

·         AdRoll (retargeting advertising)

·         Yotpo (product reviews and loyalty programs)

·         Tidio (customer support chat, if installed)

·         Microsoft (Dataverse/Power Platform - business data management)

·         QuickBooks (accounting software)

·         Anthropic (AI-assisted business analysis - used with limited data for market analysis and operational insights)

All service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

·         To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

·         To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. We do not sell your personal information.

·         To fulfill the purpose for which you provide it.

·         For any other purpose disclosed by us when you provide the information.

·         With your consent.

We may also disclose your personal information:

·         To comply with any court order, law or legal process, including to respond to any government or regulatory request.

·         To enforce or apply our terms of use and other agreements, including our Return Policy and Shipping Policy, including for billing and collection purposes.

·         If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

·         Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. You can also manage your cookie preferences through our cookie consent banner, accessible via the "Cookie Settings" link in our website footer. For more information, see our Cookie Policy.

·         Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail at ops@seeless.com with your request.

·         Promotional Offers from the Company. If you do not wish to have your e-mail address/contact information used by the Company to promote our own products or services, you can opt-out by clicking the "unsubscribe" link at the bottom of any promotional email or by sending us an e-mail at ops@seeless.com stating your request. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

·         Targeted Advertising. We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website at http://www.networkadvertising.org/managing/opt_out.asp. You can also opt out of targeted advertising from participating companies through the Digital Advertising Alliance at http://www.aboutads.info/choices/ or, if you are in the EU, through the European Interactive Digital Advertising Alliance at http://www.youronlinechoices.eu/.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an e-mail at ops@seeless.com to request access to, correct or delete any personal information that you have provided to us. We will respond to your request within 30 days (for GDPR requests) or 45 days (for CCPA requests). We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Additional Rights for EU Users (GDPR)

If you are located in the European Economic Area (EEA), you have the following additional rights:

·         Right to Restriction: You can request that we restrict processing of your personal information in certain circumstances.

·         Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

·         Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.

·         Right to Withdraw Consent: Where we process your information based on consent, you can withdraw that consent at any time.

·         Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

To exercise these rights, contact us at ops@seeless.com.

 

Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about: categories of personal information we collected about you, categories of sources from which we collected personal information, our business or commercial purpose for collecting personal information, categories of third parties with whom we share personal information, and specific pieces of personal information we collected about you.

Right to Delete: You can request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, legal compliance).

Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link on our homepage.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Right to Correct: You can request correction of inaccurate personal information.

How to Exercise Your CCPA Rights:

·         Email: ops@seeless.com

·         Phone: 1-866-44C-LESS (1-866-442-5377)

·         Subject line: "California Privacy Rights Request"

We will verify your identity before processing your request and respond within 45 days.

Authorized Agents: California residents may designate an authorized agent to make requests on their behalf. The agent must provide written authorization and verify their identity.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at ops@seeless.com.

The above section applies to California's "Shine the Light" law. For comprehensive California privacy rights under CCPA/CPRA, see the "Additional Rights for California Residents" section above.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

·         Account Information: Retained while your account is active and for 3 years after account closure or inactivity.

·         Transaction Records: Retained for 7 years for tax, accounting, and legal compliance purposes.

·         Marketing Data: Retained until you unsubscribe or request deletion; we maintain a suppression list to honor your opt-out.

·         Analytics Data: Aggregated and anonymized data may be retained indefinitely.

·         Customer Service Records: Support tickets retained for 3 years, chat transcripts for 2 years.

When you request deletion of your information:

·         We will delete your information within 30 days (GDPR) or 45 days (CCPA).

·         Some information may be retained as required by law (e.g., transaction records for 7 years).

·         Anonymized data may be retained indefinitely.

International Data Transfers

SeeLess Solutions is based in the United States (California). If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

For European Union (EU) Users:

When we transfer your data from the EU to the United States, we rely on:

·         Standard Contractual Clauses (SCCs) — European Commission-approved contracts with our service providers (Shopify, Google Analytics, Mailchimp, Stripe).

·         Adequacy Decisions — For transfers to countries deemed adequate by the EU Commission.

·         Your Consent — For certain transfers where required.

Our major service providers use Standard Contractual Clauses for EU data protection:

·         Shopify (e-commerce platform)

·         Google Analytics (analytics)

·         Mailchimp (email marketing)

·         Stripe/PayPal (payment processing)

·         Microsoft (Dataverse/Power Platform)

You have the right to obtain information about the safeguards we use for international transfers and to obtain a copy of the Standard Contractual Clauses by contacting ops@seeless.com.

 

For Other International Users: By using our Website and providing your information, you consent to the transfer of your information to the United States and other countries where our service providers operate.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure including:

·         Encryption: SSL/TLS encryption for data in transit; encryption for sensitive data at rest.

·         Secure Servers: Data stored on secure servers with restricted access.

·         Access Controls: Role-based access controls; only authorized personnel can access personal information.

·         Payment Security: PCI DSS compliance for payment processing (handled by Shopify Payments, PayPal, and Stripe).

·         Security Monitoring: Regular security audits, vulnerability scanning, and monitoring.

·         Incident Response: Procedures in place for data breach notification and response.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Use a strong, unique password and log out after using shared computers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

·         Notify you within 72 hours of becoming aware of the breach (GDPR requirement).

·         Notify appropriate regulatory authorities as required by law.

·         Provide information about the breach and steps you can take to protect yourself.

 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

SeeLess Solutions, Inc.

 

Privacy Contact:

·         Email: ops@seeless.com

·         Phone: 1-866-44C-LESS (1-866-442-5377)

·         Hours: Monday-Friday, 9:00 AM - 4:00 PM PST

 

Mailing Address:

 

General Inquiries:

·         Email: sales@seeless.com

·         Website: www.seeless.com

Related Policies

For more information about our practices, please review our related policies:

·         Cookie Policy — Detailed information about cookies we use

·         Terms of Service — Terms governing use of our website

·         Return Policy — Our return and refund policy

·         Shipping Policy — Our shipping practices and procedures

·         Data Privacy Rights — How to exercise your privacy rights

 

 

Thank You for Visiting the Website.