Shipping Policy

Last Updated: May 23, 2023  

Effective Date: March 18, 2026 

At SeeLess Solutions, we're committed to providing efficient and reliable shipping services for our valued customers. Please review our Shipping Policy for a smooth and informed shopping experience. 

Quick Reference 

Free Shipping 

FREE U.S. SHIPPING on purchases over $10,000! 

Applies to continental United States only Automatically applied at checkout Economy shipping method (3-5 business days) Upgrade to Express or Overnight for an additional fee 

Domestic Shipping (United States) 

Shipping From 

All orders ship from our fulfillment center in Gardena, California via our trusted logistics partner, Packair. 

Processing Time 

Standard orders: Ships within 1 business day of order placement, if items are orderable / in stock.  

Custom/special orders: Processing time varies (you'll be notified)
Large/bulk orders: May require additional processing time

Orders placed after 2:00 PM PST will be processed the next business day. 

Shipping Options & Delivery Times 

Shipping Costs 

Shipping charges are calculated automatically during checkout based on: 

• Destination address 
• Ship-ready Volume 

All shipping costs include full insurance coverage through Packair. 

Rates are displayed before order completion. 

Our Preferred Logistics Partner: Packair 

SeeLess Solutions ships exclusively through Packair for the following reasons: 

• Full insurance coverage on all shipments
• Superior customer support for tracking and claims
• Damage protection with streamlined claims process
• Expedited issue resolution for lost or damaged packages
• Specialized handling for electronic and architectural products
• Better tracking and delivery reliability 

Why We Prefer Packair 

Insurance Coverage: Every Packair shipment includes comprehensive insurance at no additional cost. This means:  

Lost packages are replaced or refunded Damaged products during transit are covered Claims are processed quickly through our partnership You have peace of mind from order to delivery 

Customer Support: When you ship with Packair through SeeLess: 

We can track and assist with any delivery issues We handle insurance claims on your behalf We have direct communication with logistics team Faster resolution for any shipping problems 

Order Tracking 

Shipment Confirmation 

Once your order ships, you will receive: 

Shipment Confirmation Email containing: 

• Order number 
• Tracking number(s) 
• Carrier information 
• Estimated delivery date 
• Link to track your shipment 

Tracking Activation 

Allow up to 24 hours for tracking information to become active Track your shipment through the link in your confirmation email Contact sales@seeless.com for tracking assistance 

Delivery Details

Delivery Attempts

If you're not home during delivery: 

• Carrier will leave a notice with further instructions Carrier will automatically attempt delivery the next day
  
  
• You may contact the carrier directly to schedule redelivery or to pickup your shipment, which may be held at local carrier facility for pickup 

Signature Requirements

High-value orders ($5,000+):

• May require signature upon delivery  

• Adult signature may be required Cannot be left unattended 

Delivery Address Guidelines 

Ensure your shipping address is complete and accurate: 

Business addresses: Include business name and suite/unit number Residential addresses: Ensure someone is available to receive delivery PO Boxes: Not accepted for large or freight shipments 

Inspection Upon Delivery 

IMPORTANT: Inspect your package immediately upon delivery 

• Check for visible damage to the outer box
• Refuse delivery if package is severely damaged
• Note any damage on the delivery receipt
• Photograph damage before opening
• Contact us within 48 hours if damage is identified 

Will-Call & Local Pickup 

Will-call pickup is available at our Gardena, CA location by appointment only. 

Pickup Process: 

Email sales@seeless.com to schedule pickup appointment
Wait for "Order Ready" notification (1-2 business days)
Bring photo ID and order confirmation

Pickup hours: Monday-Friday, 9:00 AM - 4:00 PM PST 

Pickup Location:

SeeLess Solutions c/o PACKAIR 

1700 El Segundo Blvd 

Gardena, CA 90249 

Payment Requirements: 

• Payment must be verified before release of inventory 
• Accepted payment methods: Credit card, wire transfer, or PayPal
• No release of products until payment clears 

International Shipping 

Canada 

Our Canadian distributor is here to help! 

For immediate support on any Canadian orders, please contact: 

Barry Wosk
Email: barry@sounddevelopments.com
Company: Sound Developments (our authorized Canadian representatives) 

Sound Developments will assist with: 

• Orders and pricing
• Shipping to Canadian addresses
• Local customer support
• Warranty service 

Other International Destinations 

We offer limited direct international shipping. 

Recommended: Use a Local Distributor 

For the best experience, we recommend contacting sales@seeless.com to be connected with a local distributor in your country. 

Benefits of using a local distributor: 

• Faster shipping
• Local warranty support
• Easier returns/exchanges
• Simplified customs clearance
• Local-language customer service 
• No import duty complications 

Direct International Shipping (If No Local Distributor Available) 

If no local distributor is available in your area, we can arrange direct shipping with the following conditions: 

Payment Requirements: 

PayPal only (for buyer protection) Credit card payments not available (new international accounts) Wire transfers not available (new international accounts) 

Buyer Responsibilities: 

You are fully responsible for: 

• All import duties and taxes (varies by country) 
• Customs clearance and documentation
• Customs delays (outside our control)
• Local regulations compliance
• Additional fees charged by customs 

Shipping Details: 

• Delivery time: Varies by destination (typically 7-21 business days)
• Insurance: Included, but international claims process may be complex
• Tracking: Available, but may have delays in international transit
• Returns: Very limited (see Return Policy for international returns) 

Not Available for International Orders: 

Express or overnight shipping (most destinations) Free shipping (applies to U.S. orders only) Easy returns (customs complications)  

Payment Verification for International Orders 

Important: The release of inventory for will-call pickups or shipping is contingent upon verification of PayPal payment collection by the SeeLess accounting department. 

This ensures: 

• Payment has cleared
• No chargeback risk
• Funds are available
• Transaction is complete 

Processing time: 1-2 business days after PayPal payment confirmation 

Shipping Insurance 

Insurance Coverage (Packair Shipments) 

What's Covered: 

• Lost packages 
• Damaged products during transit  

What's NOT Covered: 

• Damage after delivery/unboxing
• Damage from customer mishandling
• Products damaged before shipping (inspected before packing) 

Product Damage or Loss 

SeeLess Solutions Inc. is not liable for products that may be damaged or lost during the shipping process.  

However, all Packair shipments include full insurance, which means: 

• Lost packages are replaced or refunded
• Damaged products are replaced or refunded
• We handle the claims process on your behalf 

Filing Insurance Claims 

If your package arrives damaged or is lost: 

Step 1: Document the Issue 

• Photograph damaged packaging (all sides)
• Photograph damaged product
• Keep all packaging materials in tact “as-is” for carrier inspector’s pickup
• Note damage on delivery receipt (if possible) 

Step 2: Contact Us Immediately 

Email: Fulfillment@Packair.com
Timeline: Within 48 hours of delivery 

Include: 

• Order number
• Tracking number
• Photos of damage
• Description of issue 

Step 3: Claims Process 

For any questions please contact Fulfillment@Packair.com directly.

• Packair will file the insurance claim on your behalf
• Replacement or refund issued after claim approval
• Processing time: 7-21 business days  

Customer Freight Account Shipments (orders > $10k) 

Important: SeeLess Solutions is not liable for shipments using customer-provided freight accounts. 

If you use your own freight account: 

• You must file claims directly with your carrier
• SeeLess cannot assist with lost or damaged shipments
• Insurance coverage is your responsibility
• Claims processing is between you and your carrier 

This is why we strongly recommend using Packair. 

Shipping Delays & Issues 

Potential Delays 

Shipping may be delayed due to circumstances beyond our control: 

• Severe weather conditions (hurricanes, snowstorms, etc.)
• Natural disasters
• Carrier disruptions or strikes
• Holiday volumes (Thanksgiving, Christmas, etc.)
• Remote/rural delivery locations
• Incorrect shipping address
• Customs delays (international orders) 

We will notify you if we anticipate delays beyond normal delivery windows. 

Holiday Shipping 

During peak holiday seasons (November-December): 

• Processing times may extend to 2-3 business days
• Carrier delivery times may be longer than usual  
• Order early to ensure timely delivery
• Check our website for holiday shipping deadlines 

Recommended ordering deadlines: 

• Economy shipping: Order by December 10th for Christmas delivery 

Address Corrections 

If your shipping address is incorrect: 

Before shipment: 

• Contact sales@seeless.com immediately
• Address changes may be possible before order ships 

After shipment: 

• Contact the carrier directly (we'll provide contact info) 
• Or email our logistics team directly at Fulfillment@Packair.com
• Additional fees may apply for address corrections
• Delivery may be delayed 

Ensure accuracy when placing your order to avoid delays and fees. 

Refused or Undeliverable Packages 

Refused Shipments 

If you refuse delivery: 

• Package returns to our facility
• Original shipping costs are non-refundable
• Return shipping costs will be deducted from refund
• 35% restocking fee applies (see Return Policy)  

Only refuse delivery if package is visibly damaged. 

Undeliverable Packages 

If a package is returned as undeliverable: 

• We'll contact you to verify the correct address
• Reshipping fees will apply
• You'll be responsible for new shipping costs
• Processing time: 1-2 business days after address verification 

Special Shipping Circumstances 

Large or Freight Orders 

Orders requiring freight shipping (large/heavy items): 

• May require freight quotes (we'll contact you)
• Delivery to curbside or loading dock (standard)
• Liftgate service available for additional fee
• Inside delivery available for additional fee
• Appointment required for delivery (carrier will contact you) 

Freight carriers: 

• Will call to schedule delivery appointment
• Require someone to be present for delivery
• May have limited delivery hours 

High-Value Shipments 

Orders over $5,000: 

• May require signature upon delivery
• Adult signature may be required
• Cannot be left unattended  
• Extra insurance automatically included 

Hazardous Materials 

We do not ship: 

• Hazardous materials
• Items requiring special handling permits
• Flammable or explosive materials
• Items restricted by carriers 

Important Reminders 

• Packair shipments include full insurance 
• Using your own freight account voids insurance and support 
• Inspect packages immediately upon delivery
• Report damage within 24 hours  

• International buyers are responsible for all duties/taxes 
• Free shipping on U.S. orders over $10,000
• Overnight orders must be placed by 12 PM PST / 3 PM EST
• Payment must clear before will-call pickup or international shipping 

Shipping Policy Changes 

This Shipping Policy is subject to change. We will notify customers of significant changes via email or website announcement. Please check this page periodically for updates. 

Thank you for choosing SeeLess Solutions! We're committed to getting your products to you safely and on time. 

For assistance with insurance options or any shipping-related inquiries, please contact sales@seeless.com. 

This Shipping Policy was last updated on March 18, 2026.