Replacement Policy
SeeLess Solutions Replacement Policy
effective 08.01.2022
- For a damage claim exceeding $250 in value, please file a claim with your shipping delivery provider.
- For a damage value below $250, SeeLess Solutions will be happy to look into opening a replacement claim on your behalf.
- To be eligible for a replacement claim with SeeLess, please submit the photos of the damaged items within 48 hours of receiving the items.
- The information with a Purchase Order number and photos should be emailed to sales@seeless.com.
- A status update on the claim will be emailed to a client within 24-48 hours.
- Upon approval of the claim and the availability of the items in stock, SeeLess Solutions will make the products available and ready for replacement.
- SeeLess Solutions will comp the cost of product replacement up to a $250 value upon approval (Please note, SeeLess comp coverage does not cover the shipping cost).
- Please notify sales@seeless.com of your preferred delivery method to receive an invoice for your shipping confirmation.
- Please confirm your selection by completing the payment for your shipping option.
- SeeLess Solutions is not responsible for paying for shipping costs for replaced items. Shipping costs are non-refundable.
- If the replacement item is no longer available, a refund to the original method of payment will be issued.