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Replacement Policy

SeeLess Solutions Replacement Policy

 

  1. Before a customer either accepts delivery or will-call pickup, all orders should be inspected for defects or damages. Once delivery is accepted, the product may be returned if the defects and/or damage are identified and reported to SeeLess Solutions within 72 hours of delivery.
  1. Claims past the 3 business days window are not subject to complimentary replacements.
  1. For damage claims exceeding $250 in value, please file a claim with your shipping delivery provider. For damage claims below $250, SeeLess Solutions will be happy to investigate and open a replacement claim on your behalf.
  1. To be eligible for a replacement claim with SeeLess, please submit photos of the damaged items within 3 business days of delivery.
  1. The information with a Purchase Order number and photos should be emailed to sales@seeless.com.
  1. A status update on the claim will be emailed to a client within 24-48 hours.
  1. Upon approval of the claim and the availability of the items in stock, SeeLess Solutions will make the products available and ready for replacement.
  1. SeeLess Solutions will compensate the cost of product replacement up to a $250 value upon approval (Please note, SeeLess comp coverage does not cover the shipping cost).
  1. Please notify sales@seeless.com of your preferred delivery method to receive an invoice for your shipping confirmation.
  1. SeeLess Solutions is not responsible for shipping costs for replaced items. Shipping costs are non-refundable.
  1. If the replacement item is no longer available, a refund to the original method of payment will be issued.

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