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Replacement Policy

SeeLess Solutions Replacement Policy

effective 08.01.2022

 

 

  • For a damage claim exceeding $250 in value, please file a claim with your shipping delivery provider.
  • For a damage value below $250, SeeLess Solutions will be happy to look into opening a replacement claim on your behalf.
  • To be eligible for a replacement claim with SeeLess, please submit the photos of the damaged items within 48 hours of receiving the items.
  • The information with a Purchase Order number and photos should be emailed to sales@seeless.com.
  • A status update on the claim will be emailed to a client within 24-48 hours.
  • Upon approval of the claim and the availability of the items in stock, SeeLess Solutions will make the products available and ready for replacement.
  • SeeLess Solutions will comp the cost of product replacement up to a $250 value upon approval (Please note, SeeLess comp coverage does not cover the shipping cost).
  • Please notify sales@seeless.com of your preferred delivery method to receive an invoice for your shipping confirmation.
  • Please confirm your selection by completing the payment for your shipping option.
  • SeeLess Solutions is not responsible for paying for shipping costs for replaced items. Shipping costs are non-refundable.
  • If the replacement item is no longer available, a refund to the original method of payment will be issued.

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