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Replacement Policy

SeeLess Solutions Replacement Policy (Effective July 11, 2024)

Inspection and Initial Steps

  • Procedure: Before accepting delivery or will-call pickup, all orders should be inspected for defects or damages. Once delivery is accepted, the product deemed damaged may be eligible for a complimentary product replacement of the same value or a temporary store credit, subject to SeeLess Solutions’ damage claim policy outlined below.

Replacement Cost Coverage

  • Effective Date: Beginning July 11, 2024, SeeLess Solutions may cover the replacement cost for any unit claimed damaged during shipping within 30 days of receipt.
  • 30-Day Term Eligibility: Claims made after 30 days will not be eligible for damage claim coverage.

72-Hour Inspection Policy

  • Policy: To be eligible for complimentary standard ground shipping on a shipping damage replacement claim, the claim must be submitted to sales@seeless.com within 72 hours of delivery.
  • Initiating a Claim: To initiate a shipping damage claim, email the Purchase Order number and photos of the damaged items to sales@seeless.com. The product must be unused and in its original packaging.
  • Assessment Beyond 72 Hours: Photos submitted beyond the 72-hour window will be assessed to confirm that the damage was not caused during installation. Installation-related damages will not be eligible for replacement.

Replacement Availability

  • Stock: Replacements are subject to stock availability. In-stock items will be eligible for a complimentary replacement.
  • Out-of-Stock Units: Out-of-stock units may receive a 12-month store credit or will be shipped as soon as stock becomes available via ground shipping.

Claim Process and Status

  • Status Update: A status update on the claim will be emailed to the client within 24-48 hours.
  • Approval and Availability: Upon claim approval and the availability of items in stock, SeeLess Solutions will make the products available for replacement.

Shipping and Delivery

  • Delivery Method: Notify sales@seeless.com of your preferred delivery method to receive an invoice for your shipping confirmation.
  • Shipping Costs: Shipping costs beyond the 72-hour claim period are non-refundable.
  • Unavailable Items: If the replacement item is discontinued, a refund will be issued to the original payment method.

Additional Recommendations

  • Shipping Insurance Recommendation: Purchasing shipping insurance is recommended to assist with a 100% replacement coverage for shipping cost recovery if a claim is filed within 72 hours.

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