Return Policy

Returns & Exchanges 

At SeeLess Solutions, we want to ensure your satisfaction with every purchase. Our return and exchange process is now fully automated through your account portal for faster service and easier tracking. 

How to Initiate a Return or Exchange 

All returns and exchanges must be submitted through your SeeLess account. We no longer accept return requests by email. 

Step 1. Log in to your SeeLess account at seeless.com/account/login. 

Step 2. Click Returns and select your requested action — Return or Exchange. 

Step 3. Complete all required fields. Be sure to upload a photo of your product, even if the package is unopened. Photos help us process shipping claims and issue refunds more efficiently. 

Step 4. Click Submit Request to finalize your submission. 

A SeeLess representative will follow up within 2–3 business days with next steps, including your Return Goods Authorization (RGA#) and return shipping instructions if applicable. 

Only orders placed within the last 30 days qualify for a refund or exchange.

Return Policy Details 

1. 30-Day Return Window Returns are accepted within 30 days of purchase on regular-priced, non-discontinued, non-custom items accompanied by a valid receipt. A partial refund will be issued under these conditions. 

2. Restocking Fee As of November 13, 2023, a 35% restocking fee applies to all returned items without exception. This policy helps us maintain the highest standards of inventory quality. 

3. Sale Items All sale items are final sale and are not eligible for refund. 

4. Refund Method Refunds are issued to the original payment method. Customers may alternatively choose store credit with SeeLess Solutions. 

5. Returns Beyond 30 Days Returns made more than 30 days after the purchase date are eligible for store credit only. 

6. 12-Month Cutoff No returns will be accepted more than 12 months after the purchase date. 

7. Store Credit Validity Store credit remains valid for 12 months from the date it is issued. 

8. Product Condition All returned items are inspected and must be in new or unused condition with all original parts, accessories, and packaging intact. 

9. Return Authorization (RGA#) A SeeLess Return Goods Authorization number (RGA#) is required for every return. No credit or refund will be issued without a valid RGA#. Your RGA# will be issued by a SeeLess representative after you submit your request through the account portal. 

10. Return Shipping Address Once your return is authorized, ship your product to: 

SeeLess Solutions c/o PACKAIR 1700 El Segundo Blvd Gardena, CA 90249 

11. Shipping and Tracking We strongly recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery of your return. 

12. Shipping Costs SeeLess Solutions is not responsible for return shipping costs, and original shipping charges are non-refundable. 

13. Defective Products For defective products, SeeLess will cover return freight (Ground only). 

14. No Restocking Fee Exceptions No restocking fee will be charged for defective standard products, products not manufactured to customer specifications, or incorrect items shipped by SeeLess. 

15. Discontinued (Obsolete) Items Discontinued items are final sale. No refunds or exchanges will be granted for items marked discontinued. Please verify a product's status on our website or contact customer support before purchasing. 

16. Order Cancellations Order cancellation requests should be sent to sales@seeless.com. Cancellations made after the order has been placed are subject to a 5% material handling fee. 

Packaging Your Return 

To ensure your return is processed smoothly and your product arrives in resellable condition, please follow these guidelines: 

We appreciate your business and are committed to providing top-quality service. If you have questions or need assistance with the new portal, please contact our customer support team.