Return Policy

PRODUCT RETURN POLICY
At SeeLess Solutions, we want to ensure your satisfaction with our products. Please review our return policy for a smooth and hassle-free experience.

1. 30-Day Return Window
• Returns are accepted within 30 days of purchase, provided the items are regular-priced, non-discontinued, and non-custom, and accompanied by a valid receipt. A partial refund will be issued under these conditions.

2. Restocking Fee
• Starting November 13th, 2023, a 35% restocking fee will be applied to all returned items. This policy is being implemented to ensure the highest standards of inventory quality. The restocking fee applies to all returns without exception.

3. Sale Items
• All items purchased on sale are considered final sale and are not eligible for a refund.

4. Refund Process
• Refunds will be processed to the original payment method. Alternatively, customers can opt for store credit at SeeLess Solutions.

5. Returns Beyond 30 Days
• Returns made more than 30 days after the purchase date are eligible for store credit only.

6. Time Limit for Returns:
• No returns will be accepted after 12 months from the purchase date.

7. Store Credit Validity:
• Any store credit issued for returns will remain valid for 12 months from the date of issue.

8. Product Condition:
• We inspect all returned items, and they must be in new or unused condition, with all original parts and accessories intact.

9. Return Authorization:
• A SeeLess Return Goods Authorization number (RGA#) is required for all returned products. No credit or refund will be issued without a registered RGA#. Please request an RGA# by emailing sales@seeless.com.

10. Return Address:
• To return your product, please mail it to: SeeLess Solutions c/o PACKAIR 1700 El Segundo Blvd, Gardena, CA 90249

11. Shipping and Tracking:
• We encourage clients to ship their products with a trackable shipping service or purchase shipping insurance to ensure the safe delivery of returned items.

12. Shipping Costs:
• SeeLess Solutions is not responsible for return shipping costs. Shipping costs are non-refundable.

13. Defective Products:
• In the case of a "defective" product, return freight cost (Ground only) will be covered by SeeLess.

14. No Restocking Charge:
• Defective standard products, products not manufactured to customer specifications, or incorrect products shipped, may be returned without a restocking charge.

15. Discontinued (Obsolete) Items:

• Please note that we do not accept returns for discontinued (obsolete) items. Once an item is marked as discontinued, the sale becomes final, and no refunds or exchanges will be granted for such products. We encourage you to verify the product's status on our website or contact our customer support team for clarification before making a purchase.

16. Order Cancellations:
• For order cancellation requests, please reach out to sales@seeless.com. Any cancellations made after placing the order are subject to a 5% material handling fee.

(RGA) Form:
To ensure a smooth return process and maintain product resellability, please adhere to these guidelines:
• Use an additional UPS/FedEx-approved box to protect the original SeeLess package during return shipment.
• Ensure the product is damage-free and includes all original components and packaging.
• Before returning, please send a photo of the product inside the package to sales@seeless.com to confirm that it is in returnable condition.
• Securely cushion the product within the outer box.
• Affix the provided return label to the outer UPS/FedEx box. Your cooperation helps us maintain product quality and serve you better.

We appreciate your business and strive to provide you with top-quality service. If you have any questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our priority.